1. How It Works

Our mix box quantities are fixed based on women's average days and usage per month. But if you were to have a special request, kindly email our lovely support team at greetings.enya@gmail.com or fill up your enquiries / suggestions here

Each order has a specific tracking number that will be emailed to you after your order is fulfilled. Should you encounter any issues with your delivery, kindly email us at greetings.enya@gmail.com for customer assistance, we will be sure to reply within 12 hours.

2. Shipping

All the good stuff is properly packaged in our recyclable box and sealed tightly. It is then warmly hugged in a PE bag to safeguard it from the rain and the hands of unwanted guests.

Our current thought process revolves around " What ifs". What IF our customers need it right away? We fulfill your orders right after payment is confirmed and we do it every. Single. Day. Orders received after 5pm will be scheduled to the next parcel day.

Standard flat rate shipping is RM10, and it applies to all parts of Malaysia ( West, East Malaysia & Labuan)

We are very sorry if your box arrived damaged! While we have little control over what happens to our shipments after they leave our fulfillment center, we put great trust in our shipping carrier to ensure a successful delivery. We are disappointed to hear when this isn't the case and will notify our courier's representative to make note of this issue - just shoot us a message here and we'll take care of it.

If your box arrives empty, kindly allow yourself to rant as much as you can at greetings.enya@gmail.com. Permission granted to attention this matter to the CEO, and she will ensure that this issue is resolved. 🙂

To change your shipping address after you've paid, please head on to write us another email and we will attend to you quickly.

Your orders are processed and shipped out every day. Shipments typically arrive within 3-4 working days. You will receive a shipping confirmation and tracking number to the email associated with your subscription when your product has shipped.

Great question! Unfortunately, due to the nature of the products we are unable to accept any returns once an order has been delivered. However, if you are unsatisfied with our product, and would like to leave a personal improvement review, feel free to send it to greetings.enya@gmail.com

3. Products

Enya products are made by a certified manufacturer in China. They've been manufacturing feminine products for decades, they know their stuff!
Our packaging are made of holographic material on recyclable paper.

Enya's pads are FREE of fragrances, chlorine bleach, parabens, phtalates, dioxins & toxic adhesives, it contains 100% organic cotton top sheet, high quality airlaid paper, 200g super absorbency paper, PE breathable backsheet, adhesive strip and release paper (paper + silicone oil).

Like all pads in general, we recommend changing your pad every 4 to 5 hours. Though you can change it more often depending on your menstrual flow.

For the first launch, enya offers 1 box which consist of 6 day and 6 night pads. Day pads are perfect for regular flows. Night pads are great for heavier flows. All of our pads are designed with wings.

After our targeted survey, we found out that every centimetre makes a huge emotional security difference when we're menstruating. Day pads are 24cm long ; Night pads are 28.5 cm. Yes, that 0.5 cm does matter.

You came to the right tab. First, unwrap the pad from the packaging. Then, remove the backing to expose the adhesive. Place the pad on the center patch of your underwear with the adhesive down to hold your pad firmly in place. And ladies, always remember to lock down the wings too. You know, just so that it doesn't fly away 😉

Our day pads can hold up to 80ml (for medium flow) while our night pads absorbs up to 120ml (heavy flow).

Conventional pads are not required to disclose the ingredients they used in the pads. Hence, they often may contain harsh chemicals like chlorine (used to bleach the cotton), fragrances and toxic adhesive. Because our products are made with 100% organic cotton topsheet, women of all skin types and menstrual conditions can rely on Enya.

It has always been our core mission to make our products fully biodegradable, to use plant based fibres to replace our PE backsheet and wrapper, but we are not fully sustainable just yet. We strive to improve our product ingredients more by reinvesting our profits into research and development. For this phase, we start by launching 100% organic cotton topsheet period pads to replace commercial pads that are made with plastics.

4. Payment / Privacy

"We know that you care about how your information is used and shared, and we take your privacy seriously. Therefore, we have designed our services and data collection in a way to keep consumer privacy in mind. Check out our privacy policy here.

5. Get Involved

Yes! Enya will always be in need of talents like you! To see how you can further participate in our apprentice recruitment programe, kindly write in along with your CV to greetings.enya@gmail.com

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